Increased latency on connections to the Connection Manager

Resolved

Degraded performance

Started 14 days agoJuly 06, 2026Lasted 19 minutes9:189:37 AMUTC

Affected

Connection Manager

Updates

Resolved
July 06, 2026 at 9:37 AMUTC
Resolved
July 06, 2026 at 9:37 AMUTC
This incident has been resolved.
Monitoring
July 06, 2026 at 9:21 AMUTC
Monitoring
July 06, 2026 at 9:21 AMUTC
We implemented a fix and are currently monitoring the result.
Investigating
July 06, 2026 at 9:18 AMUTC
Investigating
July 06, 2026 at 9:18 AMUTC
We are currently investigating this incident, users may have issues when connecting to Essential, or attempting to perform tasks like purchasing cosmetics, messaging friends, etc.

Essential - Increased latency on connections to the Connection Manager – Incident details