Essential - Issue with Connecting to the Essential Network – Incident details

Issue with Connecting to the Essential Network

ResolvedMajor outage1 hour 8 minutes

Affected

Connection Manager

Major outage from 4:39 PM to 5:47 PM

  • ResolvedUTC

    This incident has been resolved. Active connections is back at a normal rate. We'll be continuing our investigation internally to prevent this from happening in the future. Sorry for the inconvenience!

  • MonitoringUTC

    We are currently monitoring the fix for this issue.

  • InvestigatingUTC

    We are currently investigating this incident, users may have issues when connecting to Essential, or attempting to perform tasks like purchasing cosmetics, messaging friends, etc.