Essential - Coin purchases delayed – Incident details

All systems operational

Show current status

Coin purchases delayed

ResolvedMajor outage3 hours 29 minutes

Affected

Features

Major outage from 12:00 AM to 3:29 AM

Payments

Major outage from 12:00 AM to 3:29 AM

  • ResolvedUTC

    Payments are being processed once more by Tebex and coin purchases are now being fulfilled, both for new & past payments. If you still don't have coins you purchased, please open a ticket in our Discord server, https://essential.gg/discord

  • IdentifiedUTC

    We’re currently experiencing an issue with Tebex, the third-party service that processes store payments. As a result, coin purchases cannot be processed at the moment. Any purchases made will be automatically completed within the next few hours once the issue is resolved.