Essential - Coin purchases delayed – Incident details

All systems operational

Coin purchases delayed

Resolved
Major outage
Started 13 days agoLasted about 3 hours

Affected

Features

Major outage from 12:00 AM to 3:29 AM

Payments

Major outage from 12:00 AM to 3:29 AM

Updates
  • Resolved
    Resolved

    Payments are being processed once more by Tebex and coin purchases are now being fulfilled, both for new & past payments. If you still don't have coins you purchased, please open a ticket in our Discord server, https://essential.gg/discord

  • Identified
    Identified

    We’re currently experiencing an issue with Tebex, the third-party service that processes store payments. As a result, coin purchases cannot be processed at the moment. Any purchases made will be automatically completed within the next few hours once the issue is resolved.