Essential - Outfits not loading – Incident details

All systems operational

Outfits not loading

Resolved
Degraded performance
Started about 1 year agoLasted 2 days

Affected

Infrastructure

Operational from 2:46 AM to 2:46 AM, Degraded performance from 2:46 AM to 11:08 PM

Cosmetics

Operational from 2:46 AM to 2:46 AM, Degraded performance from 2:46 AM to 11:08 PM

Updates
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results. Users may need to restart their game to get the fix. If the issue persists, please create a support ticket on our Discord (https://discord.gg/essential).

  • Identified
    Identified

    The issue has been identified and a fix is being implemented.

  • Investigating
    Investigating

    We're aware of a problem where certain outfits are not loading properly for some users. We're actively working on a solution. Thank you for your patience.