Essential - Old Gifted cosmetics are not accessible – Incident details

All systems operational

Old Gifted cosmetics are not accessible

Resolved
Degraded performance
Started about 1 year agoLasted about 21 hours

Affected

Infrastructure

Operational from 3:11 AM to 3:11 AM, Degraded performance from 3:11 AM to 12:12 AM

Cosmetics

Operational from 3:11 AM to 3:11 AM, Degraded performance from 3:11 AM to 12:12 AM

Transactions

Operational from 3:11 AM to 3:11 AM, Degraded performance from 3:11 AM to 12:12 AM

Updates
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Identified
    Identified

    The issue has been identified and a fix is being implemented.

  • Investigating
    Investigating

    We're aware of a problem were gifts received in early versions of essential are not currently accessible in the wardrobe. We're actively working on a solution. Thank you for your patience.